Switch your mobile network in just 2 hours

by Parm Mann on 30 November 2007, 11:02

Quick Link: HEXUS.net/qakko

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Give me my PAC code please, now!

Ever tried changing your mobile network whilst wanting to take your number with you? I have, and whilst the process in itself has been fairly smooth (albeit with plenty of sales people trying to convince you otherwise) it often takes a while for the entire process to be completed.

At present, mobile networks are required by Ofcom to complete any such switch overs in a maximum of 5 days. Looking to speed up the process, Ofcom had earlier decided to reduce the allowed time for a switch over from 5 days to 2 days as of April 1st 2008. Not wanting to stop there however, Ofcom has cranked it up quite drastically and two hour transfers for mobile numbers must now be implemented by September 1st 2009.

Ofcom Chief Executive, Ed Richards said "Consumers deserve a quick and easy process for switching while retaining their number. These measures will promote competition in the UK mobile market and act directly in the consumers’ interest. Our new rules set tough but achievable deadlines to put new systems in place and I look to the industry to implement them effectively".

Official press release: Ofcom.org.uk

HEXUS Forums :: 2 Comments

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Posted by Parm - Fri 30 Nov 2007 11:03
Prediction for a 2011 customer service call:
“Good morning Sir, you're through to T-Mobile, how can I help?”
“I'd like to switch networks to Orange please”
“Thank you Sir, you're now with Orange, how can I help?”

:lol:
Posted by Ferral - Fri 30 Nov 2007 12:11
Must admit this is good news alround.

When doing a new connection to the network I enter the PAC code and mobile number to be ported over. Then the timescale from then is a week. 5 days with a weekend, so if you do it on a Monday it won't finally port till the following Monday. At least this will allow people to get switched over a lot quicker and don't have to deal with retention teams constantly on their backs to stay.

At times it can also put people off having to wait a week. Occasionally get a few customers back within that week wanting 14 day disconnections as the retention teams have managed to get customers to stay by constantly calling them. It will help sales on all the networks become more streamlined with happy customers.