The Cooling Shop

Web Site http://www.thecoolingshop.co.uk
Address TCS House
28 Frizinghall Road
Bradford
West Yorkshire
BD9 4LD
Telephone Numbers Sales: 08707 740255
Email Addresses Customer: cs@thecoolingshop.co.uk
Sales: sales@thecoolingshop.co.uk
Company Representative(s)

Trust Statistics

An average rating of 0 in any category indicates that no ratings have been given

No Of Ratings Received 22
Average Overall Rating
4.27
Pricing and Products
4.45
Shipping and Packaging
4.50
Customer Service
3.95
Return Merchandise Authorisation (RMA)
3.55
Web Site
4.14
Chances you would buy again from this retailer
4.23
Overall Score 94
HEXUS Ranking 16

Ratings Received

Reviewer Details Ratings Comments
nightic
21 Jun 2008, 11:17 a.m.
Category
Miscellaneous
Price
GBP 50
Description
Laing DDC+ pump
Pricing
Buy again
Shipping
Customer Service
A pump purchased from them in March has recently failed. I've been emailing them (to all addresses) daily for the past week to arrange an RMA and have yet to receive a reply. Store does fine when dealing with orders - a completely different story when trying to get after-sales service. Shocking customer service so far.
THCi
21 Mar 2007, 12:17 a.m.
Category
Thermal Control
Description
Watercooling blocks, tubing, fittings, pipe, else.
Pricing
Buy again
Shipping
The entire ordering processs at TCS is very quick, I've never had a problem with TCS at all infact. All of my orders to date have been paid, picked, shipped on the same day-providing I order before 4 (as stated on thier website I belive. As stated by a previous poster they have some nieche items that are difficult to source eslewhere. They are also competative on pricing, which isnt the norm with nieche retailers. Shipping is quick, select 1-2 day if you live in Town/City as in my experience with 3 different orders going to get it the next day-and save money at the same time. :) I havn't rated thier customer service as I havn't had to contact them, nor RMA.
Whiternoise
31 Jul 2006, 8:22 p.m.
Category
Thermal Control
Price
GBP 35
Description
NoiseBlocker fan, fan guard/mesh, pvc beading, window kit, cable sleeving and a psu dampener (postage)
Pricing
Buy again
Shipping
Customer Service
Excellent service - ordered a bunch of cooling periphs from them, i also ordered a window kit which was out of stock, i asked them to deduct it from the order which they did on the same day within 4 hours - VERY impressed. Prices are also very good :)
davidstone28
12 Jul 2006, 7:41 p.m.
Category
Thermal Control
Manufacturer
Aerocool
Price
GBP 25
Description
Aerocool VM102 passive GPU heatsink
Pricing
Buy again
Shipping
Customer Service
Bought an Aerocool VM-102 passive GPU heatsink for my 7900GT. One of the heatpipes was fractionally askew though it was unclear whether the manufacturing process has caused this or if the postman had given the package a kicking during transit. Was fairly confident that I could straighten the heatpipe as it was askew only slightly but I didn't want to risk voiding my warranty, so I emailed them, explained the situation and what I was planning to do. They replied within the hour, saying it was fine and that if I damaged it even more, then would still RMA it. The heatpipe was straightened very quickly and the cooler works like a charm. I really like The Cooling Shop as a retailer. Nice range of product, particuarly niche ones that you can't get elsewhere and they stick to their core strengths of mainly niche products rather than trying to stock every single product under the sun and over extending themselves. Top marks 5/5. Nice bonus that you can use PayPal to purchase items. [Edited: for typos]
Bocker
21 Jun 2006, 12:55 p.m.
Category
Miscellaneous
Price
GBP 60
Description
Hiper Type R 580W PSU blue
Pricing
Buy again
Shipping
Customer Service
I have rated this as average for one main reason : Contacting the company! I brought a Hiper type R 580W PSU blue from Thecoolingshop.com about 6 weeks ago. Everything was fine, they were reasonable on price, the shipping was fine and on time. The problem came when I when to turn on my pc and the PSU went bang, I had no way of contacting them. The only way they give is through E-mail on their site, and thats a bit hard to do when you have no power to your pc! So i rang Hiper to see if they could help and they did. The guy at Hiper explain their warranty is for 3 years but for the first year it has to go through the company i brought it from. So i explained the problem, he told me that the cooling shop is not a direct customer so they didn't have a number, but he said " Give me your number and I'll see what i can find out for you". An hour later he called me back telling me the the cooling shop had be taken over by JLT and gave me a couple of their numbers. So i call the numbers, get through to JLT who tell me "yes we now own thecoolingshop but we can't help you, you need to speak to a guy called Chris his number is....". So i called chris who says he doeswork for them he works for tekheads. At this point i'm get a bit miffed:mad: . Anyway Chris solves the promblem by using his pc to gain a RMA number for me and confrims the address i have for cooling shop. Right so the number at the top of this page is wrong. The number for the new owners of TheCoolingShop.com is JLT and their number is: 0870 2255558 It seems really stupid to me that a customer has to go through this much trouble to get in contact with a company. An e-mail address is all fair and well if you have a dam pc to use it with. They should have the number put on their sales invoice so at least the people who buy things from them can contact them if some thing has gone wrong.
djmax
9 Jun 2006, 10:45 p.m.
Category
Thermal Control
Price
GBP 120
Pricing
Buy again
Shipping
Customer Service
My order was delivered in timely fashion, but of my order, the silentstar h/d cooler wasn't properly pop riveted and the Alphacool 1000 240v Eheim was the wrong model, I ordered the 12v version. (It also smelt of cigarette smoke, which I guess is never a good omen) They did eventually replace the pump after much hassle getting my return and refund, however--and this is quite remiss/reprehensible-- the pump was retro-fitted with the adapter card out of a different pump system. The card burnt out after a couple of days of running, fortunately not taking my power pack and pump with it, which it all too easily could have. Perhaps predictably, no response from them in return. If you want watercooling equipment in the UK, I'd recommend specialtech or alphacool directly, these guys, as I told them, are jokers.
No_Names
21 Apr 2006, 11:57 a.m.
Category
Thermal Control
Price
GBP 40 ish
Description
Alphacool Screwconnector for 10/8mm tube 1/4" Thread and Alphacool CPU NexXxoS XP Socket 939
Pricing
Buy again
Shipping
Customer Service
I bought some Alphacool Screwconnector for 10/8mm tube 1/4" Thread and Alphacool CPU NexXxoS XP Socket 754/939/940 along with some other stuff. The package arrived safe and on time which I was impressed with. However they had sent me the wrong stuff. I got Alphacool push in connectors and the Socket A light version of the CPU block I wanted. I e-mail the company and received a prompt reply and it was all sorted or so I thought. Here's a copy of the mail sent back and forth: 28/03/2006 Despatched 11/04/2006 Customer Comment I placed and order a couple week or so ago (******) but this had few problems, I e-mailed you about it and you replied that you would send out the replacement parts and to send back the parts that were to be replaced for attention of Kris. I sent you the parts back last week but I have yet to receive their replacements. They were sent along with the RMA (**********) for another part. Have you sent the replacements out and if so, to what address were they delivered? 11/04/2006 Customer Comment Hi when did you return these? and by what method we dont appear to have received them yet. many thanks 11/04/2006 Despatched 11/04/2006 Customer Comment By Royal Mail They were marked For Attention Of Kris, I think he was dealing with it. 11/04/2006 Customer Comment Last week, tuesday 6th i think, In a white paddad bag, with north bridge block RMA (**********), a CPU block and 12 push in hose connectors marked with above RMA and for attention of kris. Cheers 11/04/2006 Customer Comment hi was it returned with any tracking facilities? many thanks 11/04/2006 Despatched 11/04/2006 Customer Comment HI I don't think so, I had to get the missus to send it because I was at work all week, I'll give her a ring for you and find out. cheers 11/04/2006 Customer Comment Hi, An update I think she send it normal delivery. Is there a phone number I can ring you on to sort this out over the phone? 11/04/2006 Customer Comment you can ring me on ********* but i wll be going home in 10 mins. 11/04/2006 Despatched 18/04/2006 Customer Comment Hi Have you dispatched my replacement parts? Cheers 18/04/2006 Customer Comment hi, we are waiting untill friday to see if the royalmail package arrives, i will let you know on friday what we are redespatching for you. many thanks 18/04/2006 Despatched 18/04/2006 Customer Comment Hi, All I need is 12x Alphacool Screwconnector for 10/8mm tube 1/4" Thread and Alphacool CPU NexXxoS XP Socket 754/939/940 which I have already paid for and have yet to receive two weeks after I ordered them. All I want is the parts I ordered and I can't wait around until friday for a decision to be made. Yours James 19/04/2006 Customer Comment Am I talking to my self here? 21/04/2006 Customer Comment Well it's friday, have you made your decision? The package is white with red and white 'fragile' tape wrapped around it and about A4 size, just so you know what to look for. James Maybe I'm a little impatient, but it would be nice if they replied to my e-mail and if anyone answered to the phone number which seems to be for a different company. I don't like giving bad reviews or ratings but they've forced this one on me.
davidstone28
20 Mar 2006, 8:52 p.m.
Category
Miscellaneous
Description
Artic Silver 5
Pricing
Buy again
Shipping
Customer Service
Bought some artic silver. Arrived within a couple of days by recorded delivery. Great website and I like the fact that you can leave a message with delivery instructions (my message was that if no one was around to sign for it, just post it through the letterbox). Painless, efficient transaction.
Splash
17 Jan 2006, 1:17 p.m.
Category
Thermal Control
Manufacturer
Zalman
Price
GBP 22.04
Description
VF700-AlCU
Pricing
Buy again
Shipping
Customer Service
Bought a VF700-AlCu from the, arrived next working day - all well packaged AND they take Paypal!
davidstone28
13 Jan 2006, 8:52 p.m.
Category
Thermal Control
Description
Various, including cables, fan controllers, heatsinks etc
Pricing
Buy again
Shipping
Customer Service
Perfect retailer. Bought loads of odds and ends from them over the years, and they've always a excellent reputation as a reliable retailer with good customer service. Prices and postage a very competitive and they often stock products that are difficult to get elsewhere. A+
Hans Voralberg
23 Nov 2005, 5:21 p.m.
Category
Thermal Control
Price
GBP 92
Pricing
Buy again
Shipping
Customer Service
Bought tonnes of water cooling gear from TCS, great services as always.
marlyred
2 Jun 2005, 10:06 a.m.
Category
Thermal Control
Manufacturer
Arctic Silver
Price
GBP £15
Description
Arctic Cooling VGA Silencer Rev.2 ATI 1
Pricing
Buy again
Shipping
Customer Service
Bought a ATI Silencer from them, cheapest on the net, payment sent by paypal, arrived next day on free delivery. If only every online retailer did business like this! Well impressed with the overall service!
Flibb
6 Apr 2005, 1:37 p.m.
Category
Thermal Control
Manufacturer
Arctic Silver
Price
GBP 15
Description
Arctic Silver, Arctic Cooler rev3
Pricing
Buy again
Shipping
Customer Service
Excellent shop, will use again. Purchased some arctic sliver and a cooler from my GPU, went for the free postage. Items turned up the next day, great service.
wazi
23 Feb 2005, 12:40 p.m.
Category
Thermal Control
Manufacturer
Arctic Silver
Price
GBP £3.50
Description
artic silver ceramiqe
Pricing
Buy again
Shipping
Customer Service
top shop ordered some ceramiuqe paste and fan , was here in 2 days rec del for free , now u cant beat that :d
0iD
29 Oct 2004, 11 a.m.
Category
Thermal Control
Pricing
Buy again
Shipping
Customer Service
As ever, a great service from the cooling shop. Always top for collermaster fans. Even got a blue led NB chipset cooler. Class! Always a great service.
Flakvin
21 Oct 2004, 2:14 p.m.
Category
Thermal Control
Price
GBP 12.31
Description
Zalman NB47J Heatsink & Arctic Silver 5
Pricing
Buy again
Shipping
Customer Service
I bought a Zalman NB47J Northbridge heatsink and some Arctic Silver 5 from TCS. Very good service, great prices, and I got free delivery on the order. Very cool :)
dshepsman
1 Sep 2004, 3:53 p.m.
Category
Thermal Control
Manufacturer
Zalman
Description
reserator1
Pricing
Buy again
Shipping
bought the zalman reserator friday lunchtime - lowest price i found (inc delivery) recieved tue morning (due to monday being bank holiday) excellent service esp with the free delivery superb :)
Spawney
12 Aug 2004, 8:32 p.m.
Category
Thermal Control
Manufacturer
Thermaltake
Price
GBP 35
Pricing
Buy again
Shipping
Customer Service
Bought Tubing, Fabs, Volcano 12+ HSF, and AS5 Great pricing and free Shipping, I cant fault them Superb!
ab1385
27 Mar 2004, 12:46 p.m.
Category
Thermal Control
Manufacturer
Zalman
Price
GBP 6.45
Description
ZM-NB47J Northbridge Cooler
Pricing
Buy again
Shipping
Great service! Kept updated every step of the way, and delivered (free of charge) the next day! Would defnintely recommend. :)
stormboy
20 Feb 2004, 1:08 p.m.
Category
Miscellaneous
Manufacturer
Zalman
Description
silent northbridge cooler
Pricing
Buy again
Shipping
Customer Service
very fast delivery, excellent forum - no problems at all!
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