ordered this card to replace my broken 9700 on wednesday evening at 5pmish, paying an extra Â£10 for \"24 hour delivery\" - I was off back to uni on the Saturday, and I wanted to get the card tested and installed to save having to take various bits of kit up to uni, and I considered that paying Â£10 would mean I would at the very least have this product by friday.
Having received no confirmation of shipping by thursday night, I fired off an e-mail to lowest asking to confirm that this product would arrive on the friday, and had been shipped, only to receive a reply detailing that the product would not, in fact, be arriving til Monday, even though I had expressly stated that this was of no use to me.
Fired off another e-mail after this to complain, and request it be sent to my term-time address instead, including it as well as a politely worded request for a partial refund - I\'d paid for what I considered to be an express service.
Received another e-mail asking me what address the product should then be sent to, even though I\'d included it previously. No mention was made of any possible compensation - although this is probably because of the terms and conditions which probably say something liek \"we cannot guarantee that we care about your order\" or something similar.
Excellent price for the card, but it would be nice if customer service had read my e-mails in full, and if paying Â£10 actually got you anything faster. Feel generally that lowest are a budget, cheap retailer, with an interesting definition of \"24 hours\". Just hope this card works when it arrives.
EDIT: Evesham have now refunded the extra delivery costs, and although the card still arrived at my home address I\'m certainly prepared to give them a bit more of the benefit of the doubt after this goodwill gesture.