PRESS RELEASE
- Three shared top rankings in the Network Reliability Index in major cities including London and Manchester
- Three came first in network reliability performance outright in Scotland and Northern Ireland and joint first in Wales
Three has been rated the most reliable network in Scotland, Northern Ireland, and shares top rankings in the RootMetrics Reliability Index in 12 cities, according to the RootMetrics First Half 2014 RootScore® Report.
Three shares top rankings in the RootMetrics Reliability Index in 12 of 16 cities tested including London, Manchester, Edinburgh and Belfast. This accolade comes less than eight months since Three officially began rolling out 4G, demonstrating the strength of both the 3G and 4G network.
The RootMetrics Reliability Index is comprised of results across data, call, and text testing, and measures how consistent a network performs.
To test how the four major mobile networks performed in the UK for its First Half 2014 RootScore Report, RootMetrics drove nearly 40,000 kilometres - the distance from Land's End to John O'Groats 28 times - and carried out more than 900,000 tests. The RootMetrics mobile network test results are considered the most comprehensive available.
Bryn Jones, Three's Chief Technology Officer, said: "A reliable network is an essential part of delivering an enjoyable experience for our customers. We've invested heavily to ensure our customers can rely on a consistent service and as our 4G rollout progresses we will continue to focus on delivering the best mobile experience possible."
- Three tied as the most reliable network in the following cities: Leicester, Coventry, Manchester, Leeds and Bradford, Newcastle, London, Glasgow, Edinburgh, Bristol, Belfast, Nottingham and Hull.
- Three was the most reliable network in Scotland and Northern Ireland and tied as the most reliable network in Wales.
- Rootmetrics data measured Three against the other three major network operators. In addition to reliability, network operators were also rated for speed, mobile internet, calls and texts.
About RootMetrics
RootMetrics is an independent mobile analytics firm that offers insights into the consumer mobile experience at locations across the UK. RootMetrics provides data on mobile network performance to help people make more informed mobile decisions. The company offers its RootScore Report series for the UK, UK nations, and metropolitan areas, as well as its downloadable CoverageMap app. To ensure that RootMetrics testing reflects real-world mobile usage, testing is conducted based on where, when, and how consumers use their devices most often.
Rankings based on RootMetrics UK RootScore Reports for mobile performance as tested on best available plans and devices on 4 mobile networks across all available network types (January - June 2014). The RootMetrics award is not an endorsement of Three. Your results may vary. See www.rootmetrics.co.uk for details.
About Three
Three is a communications company. We are focused on challenging the industry to make mobile better for everyone. We want to give customers a quality mobile experience and address the industry issues that frustrate them.
We were the first UK network to introduce all you can eat data and offer 4G at no extra cost. We let customers roam abroad with their domestic bundle for no extra charge and calling 0800 numbers is free on all our new plans. We continue to look at ways of improving the experience we offer our customers.
Three carries 45% of the UK's mobile data. Our 3G network covers 98% of the UK population.
We launched 4G in 2014 and plan to have 50 cities and 200 towns covered by 4G by December 2014. By the end of 2015 98% of the population will be able to access 4G through a combination of new sites and deploying new spectrum.
Three is a member of the HWL group of companies, with investments in mobile operations in Australia, Austria, Denmark, Hong Kong, Indonesia, Ireland, Italy, Macau, Sri Lanka, Sweden and Vietnam.
Three employs over 4,400 people across its offices in Maidenhead, Glasgow and Reading and its 346 retail stores. For more information visit www.three.co.uk.
