So much for a lifetime warranty.
When video-card manufacturer BFG Technologies decided to throw in the towel on its GPU business back in May, it promised that it would continue to offer RMA support for its products. In fairness, the company has lived up to that promise - until now.
Reports are starting to come in that the company is returning RMA'd cards to their owners without repairing them. An accompanying letter gives the following brief explanation:
"BFG Technologies Inc. is in the process of winding down and liquidating its business. Unfortunately, our major supplier would not support our business. As a result, we are returning your graphics card without being able to repair it. We apologize for the inconvenience."
Inconvenience indeed.
Considering that all of BFGs cards are supposed to come with a lifetime warranty, we're a bit disappointed to see support ending so quickly. This was one of the company's major selling points and we wouldn't be surprised to hear of customers who decided to buy a BFG card because of the seemingly-excellent support. Furthermore, it was always seen as a company that tried to try to put its customers first, so we would have expected at least a year or two of support.
We feel especially sorry for anyone who bought a new BFG card just a few months before the company pulled out of the market. If anything goes wrong with those GPUs now, it seems the owners will be left with a very expensive paperweight.
