Most moaned
Ofcom, the telecom regulator has revealed information about most complained telecom providers and 3 UK tops Ofcom complaints chart, followed by T-Mobile, Orange, Vodafone and O2.
Three UK received 0.15 complaints per 1,000 customers, beating T-Mobile (0.13) and Orange (0.10) to top the charts. Ofcom received fewer complaints about O2 than the other four providers, receiving only 0.04 complaints per 1,000 customers.
Among broadband providers, Ofcom received most complaints about TalkTalk Group with 1.27 complaints per 1000 customers, followed by BT Retail and BSkyB. The least complained about provider was Virgin Media with 0.20 complaints per 1000 customers. The report noted that Ofcom saw a peak in complaints about TalkTalk Group in November 2010.
Landline complaints followed a similar pattern.
On an average, Ofcom receives around 450 complaints a day, most of it relating to issues such as mis-selling, billing errors, lack of service and customer service problems. In a report detailing its complaints, Ofcom noted that on an average, mobile complaint levels are much lesser when compared to landline and broadband complaints.
The report aims to encourage competition and incentivize telecoms providers to better their performance. The data published today is from October 2010 to February 2011.
Mobile
Broadband
Landline
