Misco launches live chat on all products

by Scott Bicheno on 18 February 2009, 12:00

Tags: Misco

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Putting it to the test

Rather than take Misco's word for it we thought we'd give Live chat a go ourselves. The first product you see on the Misco.co.uk website is an HP 2133 Mini Notebook going for £199.99. Clicking through to the product page reveals the Live Chat option on the right and clicking on that opens an IM window.

Here's the brief chat we had with unsuspecting sales assistant Christopher Thompson (we subsequently let Misco know what we'd been up to).

 

 

Obviously this was a very perfunctory chat and we urge you to decide for yourself if you think this is useful, but the speed and content of the answer seemed satisfactory to us.

How important is customer service in an etailer? Do you just want the lowest prices or are you prepared to pay more for things like this? Let us know in the HEXUS.community.

 


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HEXUS Forums :: 3 Comments

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Posted by Lurkio - Wed 18 Feb 2009 13:25
I haven't used Misco since the period of their restructuring a few years back. My last contact with them was when they sent me a letter threatening court action. Somehow they had managed to forget to charge for a single spindle of CDs, on what was a fairly large order. Quite bizarre that their initial course of action, to resolve their mistake, was to fire off such a letter. I wrote back reminding them that they had my credit card details on file, and I was happy for them to take the money. I also complained at the way they had handled the situation. No one at Misco had the courtesy to reply, so I've never thrown any more business their way.

Still, that was some time ago. It's good to see they are taking steps to be more customer focused, I may just give them another try one day.
Posted by Zhaoman - Wed 18 Feb 2009 13:26
yeah that would definitely help a lot. sometimes the product descriptions just aren't clear enough when you want something specific (is it the full or lite package? :P). i think it's a great idea.
Posted by cobhc - Thu 19 Feb 2009 10:30
Tested this out myself yesterday, I asked them if I could fit a Noctua NH-U12P into an Antec P182 (already knowing from many online reviews that I could). The advisor checked Noctua's website for the specs, alongside the specs for the case, and came back with a prompt yes. He also apologised for not knowing this already, and also for the gaps of non conversation while checking this. Overall I was pretty impressed.