O2 abandons unlimited mobile data pricing

by Scott Bicheno on 10 June 2010, 15:31

Tags: O2/Telefonica (NYSE:TEF)

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Handy cap

A bone of contention for smartphone users has been the fact that data tariffs that offered apparently ‘unlimited' data have in fact been capped. With data usage steeply climbing, mobile operators are concluding limitless access is no longer tenable.

Vodafone was the first to make the move to an open, fixed cap, but it didn't handle the move very skilfully and faced a considerable backlash. Now O2, which had been the last UK operator to offer what appeared to be truly unlimited data, has followed suit.

From 24 June - the day the iPhone 4 becomes available - O2's tariffs will see the month data allowance capped at between 500 MB and 1GB depending on the tariff (see table). Extra data then comes at a cost of £5 per 500 MB. Existing O2 customers will continue to get their unlimited data until 1 October.

"We know that customers are looking for clarity in pricing as too many offers have clauses and catches which are not easy to understand," said CEO Ronan Dunne. "With the wide range of Internet based services now available on mobile devices we're providing customers with generous clear data bundles that give customers freedom.

"This enables us to provide a better overall experience for the vast majority of customers and to better manage demand. By doing this, we are laying the foundation for a sustainable data experience for all customers and the huge possibilities that technology will create over the coming years."

Here's the 24 month tariff table, with every operator now offering the iPhone 4, we figure it's just a matter of time before the rest of them follow suit.

 

Monthly cost

£25

£30

£35

£40

£45

£60

Minutes

100

300

600

900

1200

Unlimited

Text

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Data

500MB

500MB

500MB

750MB

750MB

1GB

Wi-Fi

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

 



HEXUS Forums :: 45 Comments

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PCPro
PCPro
O2 claims that 97% of its over 20 million smartphone customers wouldn't currently exceed the lowest bundle offering of 500MB, as that's 2.5 times what its average customer uses each month.
“This enables us to provide a better overall experience for the vast majority of customers and to better manage demand. By doing this, we are laying the foundation for a sustainable data experience for all customers and the huge possibilities that technology will create over the coming years.”

Bla, bla bla. I heard that million times already.

No one got guts to say that 3G networks are in such a bad shape that they've to introduce throttling/capping to keep the service going.
I thought I was a middle user, email set to check every 30mins, used lots of news apps, some youtube/streaming..then I found I hit ~ 200mb per month, for me 500mb is plenty, it's not an excuse to remove it from people who do use over that per month though :(
If i'd not already had O2 then the fact I get 500mb included is more of a bonus than having ‘unlimited’ (1GB) on £45+ tariffs or face another £7.50/month on my bill!
Looks like I'll be shopping around in October then :/

For what good it'll do me.
Rob_B
I thought I was a middle user, email set to check every 30mins, used lots of news apps, some youtube/streaming..then I found I hit ~ 200mb per month, for me 500mb is plenty, it's not an excuse to remove it from people who do use over that per month though
There's a couple of postings on the Three blog where users have been complaining that they've blown through their “massive” 500MB monthly limit in two weeks when they got their shiny new smartphone and were just using it as intended. So that's no Spotify etc, just a bit of email, a wee bit o' web browsing and that's it.

“We know that customers are looking for clarity in pricing as too many offers have clauses and catches which are not easy to understand,” said CEO Ronan Dunne. "With the wide range of Internet based services now available on mobile devices we're providing customers with generous clear data bundles that give customers freedom.
:stupid: Sorry, what exactly was “unclear” before? You used your device as you wanted to (minus Skype, p2p, etc) having paid your money. Seems pretty clear to me.
500MB/month is not “generous” and anyone who has the gall to advertise this as “unlimited” needs a good smacking. :angst:

“This enables us to provide a better overall experience for the vast majority of customers and to better manage demand. By doing this, we are laying the foundation for a sustainable data experience for all customers and the huge possibilities that technology will create over the coming years.”
Translation: we tried to provide our customers with a decent service, but then discovered that our wet-pieces-of-string couldn't do that, so we've given them the minimum we can get away with… But then again they're doing nothing different from Orange, Three, Vodafone, etc, so at the moment T-Mobile are the only holdouts - and how long before they change downwards too? :mad:

Mobile companies - is it just me or should they be put in the same boat as double glazing companies and used car salesmen? Given this kind of “improvement” I think it'll be a long time before I trade up to a smartphone…

Bob.