Feel At Home from Three now extended to cover the USA

by Mark Tyson on 4 December 2013, 15:31

Tags: Three (HKG:0013), PC

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Three announced today that the USA has now become one of four new roaming destinations for its Feel At Home customers. This scheme allows customers to use their UK data, text and calling allowance whilst abroad, at no extra cost. This innovative scheme will save Three customers from international roaming charges providing they travel to one of the 11 countries covered.

The four new destinations revealed today also include the USA, Indonesia, Sir Lanka and Macau, together with other countries such as Republic of Ireland, Australia, Italy, Austria, Hong Kong, Sweden and Denmark that the scheme already operates in.

The service automatically activates when handsets packing a Three SIM enter any of these countries and picks up a local network. The Feel At Home package enhancement is for all Three customers; whether you are a PAYG customer, a contract customer, a Mobile Broadband customer or even a Business customer. This, for a lot of travellers, will open up the option to use mapping and navigation services as well as simple fuss-free staying connected with friends and family back home.  

Chief Executive of Three Dave Dyson said that “Adding the USA to the mix is great news for our customers and shows our commitment to giving them the best experience in what is a popular destination. We plan to add more countries to the mix soon.”

Being the only mobile operator offering same in-country mobile rates abroad with no extra charges, Three is glad to announce reports of a rise in its total active customers since the launch of Feel At Home and the 321 PAYG tariff; increasing its customer base by nearly 300,000 new customers (nearly 10 per cent).

There’s often a downside to new offers, and in this case, customers who exceed their usage allowance in their price plan will still be charged, but that will be at a reduced roaming rate. Those who make calls to non-UK numbers will also incur charges at the full roaming rates and tethering is not supported as part of the scheme.

If you are planning on a winter holiday this season, this could be what you’re looking for to add enjoyment to your trip without the worrying about your phone bill. Also as we reported a couple of months ago Three is due to turn on its 4G services in London, Birmingham and Manchester this month and 4G will be freely available to any customers without need of a contract upgrade.



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Update: Three has switched on 4G in London and “a few thousand” customers are now able to use it, reports ZDNet.
Three continue to prove that they “get” what smartphone users want - when the heck are the other carriers going to cotton on. Okay, that's maybe some recompense for the poor coverage and awful customer service.

Got to smile though at some of the comments on Engadget about this - the one that amused me most being the person complaining that their Three roaming option was “limited” to 25GB/month.

Also got to wonder what Three's coverage is like in the US…
Anyone know if the did this in Edinburgh, Three's network as been really poor of late and my Nexus 5 (From Google) has had no end of issues with accessing data from it this week. Also I'm showing full bars in places I haven't before in Edinburgh with H against it, also for some reason the settings were showing as 4G as selected as preferred connection.
crossy
Three continue to prove that they “get” what smartphone users want - when the heck are the other carriers going to cotton on.

When people stop using them…

I can't understand why Three doesn't have more customers and market share. I've not had a problem with Three reception in many years.
If 3 can supply an unlimited 4G contract with the Samsung GS6 then i may be jumping ship it seems.