PRESS RELEASE
WOBURN, Mass. November, 8, 2011 - A new version of LogMeIn Rescue, LogMeIn's (NASDAQ:LOGM) flagship remote support offering, introduces mobile device configuration capabilities to quickly troubleshoot and secure smart devices in the field.
Designed for mobile operators, customer care organisations and IT helpdesks, Rescue provides a single, web-based tool for remotely supporting tablets, smartphones, and computers running iOS, Android, BlackBerry, Symbian, Windows, Windows Mobile, and Mac OSX.
As a result, helpdesk and customer service staff can simplify support of customers' and employees' increasingly sophisticated smart devices - connect to them, solve problems, push configuration settings, and secure remote devices anywhere with an Internet connection.
The new release builds on Rescue's mobile services by introducing the ability to:
- Remotely configure iOS and Android connectivity settings, including Wi-Fi network setup and Access Point Name (APN) settings
- Remotely configure device permissions and push device pass code settings for iPhones and iPads
- Create customised iOS helpdesk or self-help shortcut app icons - giving iPad and iPhone users the ability to directly connect to quick help guides or even web chat through a single touch
- Initiate mobile and computer support sessions in a single click through the introduction of a new, full featured desktop app version of the LogMeIn Rescue Tech Console - a browser-less means of using all of Rescue's web-based capabilities
"The new Rescue release was designed with direct input from some of the world's largest operators and mobile device OEMs and has been successfully tested by thousands of customer care organisations and IT helpdesks," said Lee Weiner, LogMeIn's VP of Support Products. "While specific conditions vary across these audiences, all of them are looking to empower their teams to quickly support a growing number of people carrying increasingly sophisticated devices. The result is a release that simplifies support for iOS and Android devices, and makes it easier for helpdesk staff to better serve increasingly empowered customers and employees."
Rescue is used by tens of thousands of organisations to support employee and customer devices, including 50 of the world's telecom operators and four of the five top US mobile carriers. In early 2011, LogMeIn announced a strategic initiative to pre-deploy LogMeIn Rescue on new Android devices, expanding its remote support capabilities for mobile operators and OEMs. This pre-deployed version of Rescue is now shipping on more than 20 top-selling Android models from OEMs like Samsung, LG, HTC and Motorola.
"According to recent research, nearly 1 billion smartphones are expected to ship globally by 2015. As smartphone devices proliferate the enterprise, by either corporate- or employee-liable purchase, companies want to take advantage of the fact that employees can be productive from anywhere," says Stacy Crook, senior analyst, Mobile Enterprise research at IDC. "Support tools that address these new mobile challenges and opportunities in the helpdesk will have a direct impact on customer care as they enhance productivity, satisfy new employee demands, and provide a seamless mobility experience."
Notes for editors:
- VIDEO: Demonstration of mobile device configuration with Rescue
- VIDEO: Australian operator Telstra demonstrates Rescue support for iPhone customers
- Business support for employee-owned smartphones (Forrester): Forrester Research recently reported that 59 percent of North American and European businesses now support employee-owned smartphones, and that over the next 12 months, 83 percent of firms expect to support iOS and 77 percent expect to support Android.[1]
- Vodafone Turkey selects LogMeIn Rescue for smartphone support
- LogMeIn introduces remote support for Android tablets and smartphones
About LogMeIn Rescue
LogMeIn Rescue gives customer care organizations and IT helpdesks the ability to remotely troubleshoot computers (Windows PCs, Macs), as well as tablets (iPad, Android) and smartphones (Android, iPhone, Symbian, Blackberry, and Windows Mobile). A web-based, SaaS offering, it combines remote control with chat and diagnostic capabilities, enabling a support technician to investigate and fix common device issues anywhere with a web or mobile connection, as if the device were in their hands. Rescue is used by tens of thousands of organizations to support employee and customer devices, including 50 of the world's leading telecom operators and four of the five top US mobile carriers.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe - computers, smartphones, iPadTM and AndroidTM tablets, and digital displays. Designed for consumers, mobile professionals and IT organizations, LogMeIn's solutions empower nearly 13 million users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, Japan, the Netherlands, and the UK.
